Privacy Policy

1. Who We Are

Haus of Estate ("we", "our", "us") is an international real estate advisory firm operating across the United Kingdom, United Arab Emirates, and Indonesia. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (GDPR) where applicable.

Company details:
Haus of Estate Ltd
Registered in England and Wales
Company number: [To be confirmed]
Registered address: [To be confirmed]
Email: privacy@hausofestate.com

2. What Personal Data We Collect

We collect the following categories of personal data:

• Identity data: first name, surname, passport number (for property transactions)
• Contact data: email address, mobile number, postal address
• Financial data: bank details (only where required for transactions), budget range, investment preferences
• Property data: property requirements, location preferences, bedrooms, size, urgency indicators, title deed documents
• Usage data: how you interact with our website, including pages visited and time spent
• Marketing preferences: your consent to receive marketing communications via WhatsApp, SMS, email, and phone

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your property enquiries and provide personalised property recommendations
• To match you with properties based on your stated requirements (buy/rent/invest)
• To list your property for sale or rent and facilitate transactions
• To send you market insights, investment guides, and property opportunities where you have given consent
• To comply with our legal obligations under UK and EU anti-money laundering regulations
• To improve our website and services through analytics

Legal basis for processing: We rely on consent (Article 6(1)(a) UK GDPR) for marketing communications, contractual necessity (Article 6(1)(b)) for property services, and legitimate interests (Article 6(1)(f)) for fraud prevention and service improvement.

4. Marketing Communications

Where you have provided explicit consent, we may contact you via:

• WhatsApp: Property matches, market updates, investment opportunities
• SMS: Property alerts and viewing confirmations
• Email: Newsletter, property shortlists, market reports
• Phone: Agent consultations and follow-up calls

Under UK and EU law ( PECR 2003 and GDPR), we require your explicit opt-in consent before sending marketing messages. You have the right to withdraw this consent at any time by contacting us at privacy@hausofestate.com or clicking the unsubscribe link in any marketing email.

5. Data Sharing

We do not sell your personal data. We may share your data with:

• Property developers (Emaar, Damac, etc.) where you have expressed interest in specific projects
• Legal representatives and conveyancing agents to complete property transactions
• HM Revenue & Customs (HMRC) to comply with UK tax and anti-money laundering regulations
• Technology providers (hosting, email delivery) under strict data processing agreements

All third parties are required to process your data only in accordance with our instructions and applicable data protection law.

6. International Data Transfers

As an international firm operating across the UK, UAE, and Indonesia, your data may be transferred outside the United Kingdom and European Economic Area (EEA). Where we transfer data to countries without an adequacy decision from the UK government or European Commission, we implement appropriate safeguards including:

• Standard Contractual Clauses (SCCs) approved by the relevant supervisory authority
• Binding Corporate Rules where applicable
• Data processing agreements with all third-party service providers

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy:

• Enquiry data: 3 years from last contact
• Marketing consent: Until you withdraw consent or 2 years of inactivity
• Property transaction data: 7 years (required by HMRC for tax purposes)
• Document copies (title deed, passport): 7 years post-transaction completion

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data (Subject Access Request)
• Right to rectification: Correct any inaccurate or incomplete data
• Right to erasure: Request deletion of your data (subject to legal retention requirements)
• Right to restrict processing: Request we limit how we use your data
• Right to data portability: Receive your data in a structured, commonly used format
• Right to object: Object to processing based on legitimate interests
• Rights related to automated decision-making: Not subject to purely automated decisions with significant effects

To exercise any of these rights, contact us at privacy@hausofestate.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data correctly. Website: ico.org.uk

9. Cookies and Tracking

Our website uses cookies to improve your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the date of the last update displayed at the top.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

Email: privacy@hausofestate.com
Post: Haus of Estate Ltd, [Registered Address], England